Pricing

While we do our best to keep all our prices accurate and up to date, on occasion an item may be mis-priced. As such, all prices listed are subject to change without prior notice. A price listed on this website does not entitle purchaser to that price.

Billing Policy

For security reasons, when you place an order with NA motorwerks and pay with a credit card, we will bill your card immedately; we do not wait until your order has shipped to bill your credit card. The reason for this policy is simple: we want to provide the absolute best protection of your sensitive credit card information, and the most effective way to protect that data is simply not to store key elements of that data in our database. Because we do not store key information, we must bill immediately. If for whatever reason your purchase is backordered, out of stock, or there is a problem with your order, we will issue a refund in accordance with our return and refund policy.

In short, this means that you are welcome to a 100% refund at any time before your order ships!

Our 100% Satisfaction Guaranteed Return Policy

We make every effort to be sure that our customers are completely satisfied with their purchase. If in the unlikely event you are in any way unhappy with your purchase, we will explore all our options available to correct the problem. If after all options have been exhausted and you still wish to return the product, you may do so within 30 days from the date of receipt of the items. Our 100% Satisfaction Guaranteed Return & Refund Policy is as follows:

• Any non-defective, unused, unopened item may be returned for a full refund less the cost of shipping within 30 days of the receipt of item. Please note that items with a retail price above $2000.00 may in certain instances be subject to a restocking fee at the discretion of NA motorwerks. Additionally, items that are built to order (such as custom wheels) or special ordered are not eligible for returns or refunds.
  
  
• Unlike other companies, we also allow the return of used and/or installed items as long as the products are not damaged in any way and meet the above criteria. We allow returns on used items because we believe in the quality and performance of our products and know you'll be happy with your purchase. Refunds on used and/or installed items will be issued in full (less the original shipping cost) in the form of store credit ONLY.
  
  
• Shipping is non-refundable. Additionally, if you wish to return an item, you are responsible for return shipping and protecting and properly packaging the item. If a returned item arrives damaged, we will be unable to issue a refund; you will be required to work with the shipping carrier you've chosen for reimbursement.
  
  
• If you receive a product that is in any way defective (excluding damage during shipment), you may return it for a complete refund of the price of the item.
  
  
• The sole obligation of NA motorwerks, (including but not limited to its owners, operators, contractors, consultants, employees, etc.), at our discretion, shall be repair, replacement, or refund of item(s) sold. NA motorwerks will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.
  
  
• If you've placed an order and would like to cancel before it has shipped, just let us know - we'll issue a full refund.
  
  
• If you aren't satisfied with the product you've purchased and installed, we pledge to help you resolve the issues with the product where possible, and at our discretion, pass on a discount for an alternative product you'd like instead.
  
  
• We will be absolutely fair and honest in our evaluation of each situation. Our goal is happy customers and the best service in the aftermarket industry. If you don't think you're being treated fairly, let us know, and we'll do our best to make it right.

Please note that ALL returns require previous authorization by phone or e-mail. DO NOT make a return without first contacting us or you may not receive credit; we are not responsible for returns made without previous authorization. If you'd like to make a return, please contact us for return authorization.

Shipping Policy

We get your upgrades to you as fast as we can! Most of the products we carry are shipped the day after we receive your order and your payment, some the following day. However, in some cases, your order may take 3-5 business days to ship out depending on factors such as: our order volume at the time of your purchase, product availability, delay in receipt of payment, etc.

Rarely, an item may be sold out at the time of your order and we will be unable to process your order until more stock is available. If this is the case, you will have the option of keeping your order in place or receiving a full refund if you do not wish to wait for more stock to arrive (typically no more than one week, but sometimes up to three weeks or more). If you decide to keep your order in place, when the item you ordered becomes available we will send notice of the shipment at that time.

Given our high volume of orders, though we make every attempt to do so, we cannot always contact each individual customer with exact timeframes for shipment of their order. While we make our best effort to keep each customer informed of their order's status, we cannot guarantee we will notify you if your order is in some way delayed. We will in all cases send e-mail notification when your order has shipped.

IF YOU WOULD LIKE TO KNOW THE STATUS OF YOUR ORDER, simply e-mail us at ordersupport@namotorwerks.com or Contact Us and we'll get back to you in no time with an order update. Please be sure to reference your order number and which item(s) you are inquiring about where applicable.

Our Guarantee

NA motorwerks strives to provide our customers not only with the best customer service, but also the highest quality merchandise at excellent prices. We guarantee that all products will be of the highest craftsmanship possible. If you receive a product that is in any way defective (excluding damage during shipment), you may return it for a complete refund of the price of the item.

If a product is damaged during shipment, we will work with you and the carrier (generally UPS or FedEx) to either replace the item, issue a complete or partial refund at our discretion, or have the carrier replace the item at their expense. The bottom line: we will do our best to get you the item you purchased in perfect condition and in a timely fashion.

Warrantees

The warrantee on all products NA motorwerks carries is that of the original manufacturer. Because NA motorwerks carries products from a number of different companies, it is impractical for us to list each specific warrantee policy for every product. Please contact us for warrantee information on the product in which you are interested.

Legality & Responsibility of Use

The purchaser of any part releases the manufacturer of the part and NA motorwerks from all liabilitles pertaining to the use of the part. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and may render the vehicle illegal for use on public roads and highways. Parts are intended for race use only. Use at your own risk.